FiveM Apartments is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or stay at our apartments.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
Personal Identification Information: We may collect personal details such as your name, email address, phone number, and postal address when you make a booking or contact us for inquiries.
Payment Information: For bookings and payments, we may collect credit/debit card details or bank account information through secure payment gateways.
Identification Information: As part of our online check-in process, we may collect a form of photo identification such as a passport, driver’s license, or other government-issued ID.
Booking Information: We collect details of your bookings, including apartment type, check-in and check-out dates, and any special requests you make.
Technical Information: When you visit our website, we may automatically collect technical information such as IP address, browser type, device type, and browsing behavior (cookies).
3. How We Use Your Information
Booking Management: We use the information you provide to process and manage your bookings, including confirming your reservation, sending booking reminders, and processing payments.
Communication: We may use your contact information to send confirmation emails, pre-arrival instructions, and updates related to your stay. We may also send promotional emails if you have opted-in to receive such communications.
Customer Support: We use your contact information to respond to any inquiries, complaints, or feedback regarding our services.
Personalization: We may use your booking and preference details to personalize your stay, such as offering tailored services or suggesting specific apartments based on your previous preferences.
Security and Fraud Prevention: We may use personal data to detect and prevent fraud, verify your identity, and ensure the security of our transactions.
Legal Compliance: We may use or disclose personal data to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
4. How We Protect Your Information
Data Security: We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure payment gateways.
Access Control: Only authorized personnel have access to personal data, and they are trained in handling this information securely.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
5. Sharing Your Information
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who help us deliver our services, such as payment processors, email communication platforms, and marketing partners. These service providers are required to safeguard your information and are not permitted to use it for other purposes.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to a legal request, such as a subpoena or court order, or to protect our rights, safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience when using our website. Cookies allow us to remember your preferences and activities on our site. You can control cookie settings in your browser, but disabling cookies may affect the functionality of certain parts of our website.
For more information on how we use cookies, please refer to our Cookie Policy.
7. Your Rights
Access and Correction: You have the right to request access to the personal data we hold about you. You can also request corrections to any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., when required to retain the data for legal purposes).
Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt-out by clicking the unsubscribe link in the email or contacting us directly.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.
10. Changes to this Privacy Policy
FiveM Apartments reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
